# Support Frak makes the best efforts to maintain access to the Platform 24 hours a day, 7 days a week, except in case of scheduled maintenance or in case of force majeure.\ Support is available at this email address: .\ The Service undertakes to respond as quickest as possible, depending on the number of requests in process. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://rules.frak.id/support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.